resources

16 September 2024

• Abhishek
• Georgia
• Laura Gaetano
• Molly
• Ame
• Veszna

Communications Toolkit for Civic & Nonprofit Tech: Participatory Approaches

How to take a community-centered approach in your communications work, using tools from participatory design.

10 September 2024

• Abhishek
• Ame
• Georgia
• Veszna
• Molly
• Laura Gaetano

Communications Toolkit for Civic & Nonprofit Tech: Crafting a Press Release

Press releases, media advisories: what are they, and how do you write them?

10 September 2024

• Georgia
• Ame
• Abhishek
• Molly
• Laura Gaetano
• Veszna

Communications Toolkit for Civic & Nonprofit Tech: Resources for Communications Strategy

A list of resources to help you develop your organizational communications strategy.

10 September 2024

• Abhishek
• Ame
• Georgia
• Laura Gaetano
• Molly
• Veszna

Communications Toolkit for Civic & Nonprofit Tech: Resources for Social Media Posts

A list of resources to help you plan and execute social media posts.

10 September 2024

• Abhishek
• Ame
• Georgia
• Laura Gaetano
• Veszna
• Molly

Communications Toolkit for Civic & Nonprofit Tech: Scoping Communications Projects

Sample scopes for different size projects in three areas of organizational communications: identity projects, communications strategy projects, and communications design projects.

9 September 2024

• Georgia
• Laura Gaetano
• Molly
• Abhishek
• Ame
• Veszna

Communications Toolkit for Civic & Nonprofit Tech: Creating Brand Guidelines

What goes in a brand? How do you document your logo, typeface, and colors? This guide shows you how to build your brand guidelines – a guideline guide, if you will.

9 September 2024

• Abhishek
• Molly
• Georgia
• Veszna
• Ame
• Laura Gaetano

Communications Toolkit for Civic & Nonprofit Tech: The Brand Development Process

How do you plan and do branding work? We describe a variety of exercises you may want to use if you're creating a new identity for your work or organization.

4 September 2024

• Abhishek
• Molly
• Veszna
• Laura Gaetano
• Aaron
• Georgia
• Ame

Communications Toolkit for Civic & Nonprofit Tech

Provides checklists, guidelines, and templates for common communications tasks, geared towards civic and/or nonprofit tech organizations.

• ux
• research
• accessibility
• toolkit

17 November 2023

• Ame
• Susan

Policy to Pixels Zine: Who Implements Cookie Banners?

Zine related to our Policy to Pixels research project about learnings from people who had to implement GDPR regulation.

• Security and Privacy
• User Research
• gdpr
• privacy
• ux

2 November 2023

• Katie
• Philliph
• Veszna

User Experience Toolbox for Risk Mitigation and Accessibility

Outlines Superbloom's approach to evaluating and mitigating risks in software projects through practices focused on accessibility, usability, and security. It provides a framework of tools and guidelines to help teams build trust with users while designing human-centered and rights-respecting digital experiences.

• User Research
• ux
• research
• accessibility
• toolkit

19 July 2023

• Molly

Personas Non Grata

These ten “personas non grata” are people you probably don’t want in your product or service, but who are likely to find their way in anyway. If you’re on mobile, the Personas Non Grata mobile app includes news stories that show what these characters …

10 July 2023

• Eileen

Designing for Security

Designing for Security

• Security and Privacy
• design
• security
• curated
• video

1 September 2020

Design Under Pressure Slides (Molly Wilson, World Interaction Design Day 2020) (PDF)

6 August 2020

• Kelsey
• Molly

Popping the Filter Bubble: Design Practices for Data Donation

Learn how design can give power back to people when it comes to algorithmic personalisation.

• Ai
• algorithms
• design

27 April 2020

Persona Template with Threat Model (PDF)

27 April 2020

Tarot Cards of Tech (Artefact Group)

20 April 2020

Anxiety Game (Andrew Lovett-Barron)

1 April 2020

Design Under Pressure Slides (Molly Wilson, Design Thinking Barcamp 2020) (PDF)

1 January 2020

• Molly

What are stress cases?

What are stress cases? When an aspect of a person or a context is pushed to an extreme, that’s a stress case. Some people refer to a stress case as an “edge case.” We prefer the term “stress case” (which we learned about from Eric Meyer and Sara …

• Design Under Pressure
• Human Centered Design
• design
• security
• method

22 August 2019

Persona Template for Security Tools

21 August 2019

• Eileen

Responsibility & Ethics

There's no one-size-fits-all solution to ethics for design so what's a designer to do? Eileen and Molly discuss responsibility and ethics in design in this episode of Tea Time.

• Trust and Responsibility
• transparency
• trust
• curated
• video

21 August 2019

• Eileen

Responsibility & Externalities

Designs have impact outside of their intended scope. What are our responsibilities as designers, and what can we do to manage our impact? Eileen and Molly discuss in this episode of Tea Time.

• Trust and Responsibility
• transparency
• trust
• curated
• video

21 August 2019

• Eileen

Trust & Consistency

Consistency in design helps with usability and communicates trustworthiness to users. Eileen and Molly discuss in this episode of Tea Time.

• Trust and Transparency
• transparency
• trust
• curated
• video

21 August 2019

• Eileen

Trust & Transparency

When you're transparent in your communication with users, you're communicating your trustworthiness. Eileen and Molly discuss trust and transparency in this episode of Tea Time.

• Trust and Transparency
• transparency
• trust
• curated
• video

21 August 2019

• Eileen

Trust & User Needs

Meeting users' needs is an authentic way to contribute to developing trust. Eileen and Molly discuss in this episode of Tea Time.

• Trust and Transparency
• transparency
• trust
• curated
• video

21 August 2019

Identity and Values

21 August 2019

Qualitative Interview Cheat Sheet

21 August 2019

User Testing Cheat Sheet

21 August 2019

Value Proposition Generator

17 August 2019

Persona Template for Tech Tools

15 August 2019

Post-Interview Debrief

4 August 2019

App Feedback Gathering Exercise

4 June 2019

• Eileen

Data Handling Best Practices

Doing data handling with privacy and security in mind means spending some time to identify different threats, culminating in a threat model, and coming up with strategies that fit the particular threat model. We've compiled some best practices for both risk assessment and security strategies.

• User Research
• user research
• guide

27 April 2019

Design Under Pressure Video (Molly Wilson, Design Thinking Barcamp 2020)

5 March 2019

• Eileen

Human-centered Design, Where to Start?

Instead of learning methods and tools, you can start by developing a design mindset. From our video series, Design Spots.

• Human Centered Design
• design
• curated
• video

5 March 2019

• Eileen

Quick Tool Feedback

Designing alongside your users will make your tools respond best to their needs. We'll show you how to get instant input from your users. From our video series, Design Spots.

• User Research
• user research
• user testing
• curated
• video

5 March 2019

• Eileen

High-Risk User Research

These are additional considerations for conducting user research involving high-risk participants. From our video series, Design Spots.

• security
• trust
• user research
• curated
• video

5 March 2019

• Ame
• Eileen
• Georgia
• Molly

Designing For Security

How can design help make your tool more secure? We have three places to start. From our video series, Design Spots.

• security

5 March 2019

• Eileen

Onboarding New Users

From our video series. A complex tool can be hard to understand for new users. Here are Design Spots, our tips around designing for their specific needs.

• UX Design
• design
• How to Design
• curated
• video

5 March 2019

• Eileen
• Molly

Video Series: Designing For Security

How can design help make your tool more secure? We have three places to start. From our video series, Design Spots.

• design

5 March 2019

• Eileen
• Molly

Video Series: High-Risk User Research

These are additional considerations for conducting user research involving high-risk participants. From our video series, Design Spots.

• design

5 March 2019

• Eileen
• Molly

Video Series: Human-centered Design, Where to Start?

Instead of learning methods and tools, you can start by developing a design mindset. From our video series, Design Spots.

• design

5 March 2019

• Eileen
• Molly

Video Series: Onboarding New Users

A complex tool can be hard to understand for new users. Here are four tips around designing for their specific needs. From our video series, Design Spots.

• design

5 March 2019

• Eileen
• Molly

Video Series: Quick Tool Feedback

Designing alongside your users will make your tools respond best to their needs. We'll show you how to get instant input from your users. From our video series, Design Spots.

• design

28 September 2017

User Feedback Activities

5 July 2017

• Ame

Lessons from Architecture School for IoT Security

IoT security needs UX design to appropriately manage complexity.Architecture school teaches how to design for an IoT context with privacy in mind.

• Internet of Things
• internet of things (IoT)
• security
• design insights

29 June 2017

Participant Bill of Rights

28 June 2017

Example Screener

28 June 2017

Model Release

28 June 2017

Research Consent Form

28 June 2017

Simply Secure Style Guide

28 June 2017

Tor Project Style Guide

1 March 2017

Initial Usable Security Methodology

28 October 2016

• Scout

Fighting Phishing in the Browser: Security for Designers

Get prepared to discuss security with more technical team mates. If you’re a designer, learn useful background information.

• Security and Privacy
• design
• security
• design insights

13 October 2016

• Ame

Blink and You’ll Miss It: Notifications in an AI World

I’ve been enjoying the videos from AI Now, an exploration of artificial intelligence and ethics hosted by the U.S. White House and NYU’s Information Law Institute. Co-chairs Kate Crawford and Simply Secure co-founder Meredith Whittaker put together a …

• Artificial Intelligence
• algorithms
• design insights

30 September 2016

• Scout

How to Fight Phishing: Security for Designers

My last post examined the concept of phishing, which is a type of social-engineering attack to con people into divulging private information like passwords or credit card numbers. When you look for advice on how to protect against phishing, most of …

• Security and Privacy
• security
• design
• design insights

30 August 2016

• Scout

One Phish, Two Phish: Security for Designers

Most people who spend time online have a general idea of what “phishing” is, but it can be hard for folks outside of the security community to pin down an exact definition. Understanding the threat that phishing attacks pose can help designers and …

• Security and Privacy
• design
• security
• design insights

19 July 2016

• Scout

Don't Let Color Drown Out Your Message

Visual design makes for compelling software; learn about color and how to choose a persuasive color scheme.

• beginners
• branding
• How to Design

10 June 2016

• Scout

Compelling Color

Great user experiences are born through the hard work of professionals with a variety of skills. As illustrated by the UX unicorn we've seen before, there's a lot that goes into what we call "design" or "usability.

• How to Design
• Ux Patterns
• Professional Knowledge Design

20 May 2016

• Ame

How to Name Your App

Naming software is hard because the name needs to convey a lot of meaning about what the program does to an unfamiliar audience, and do it all using only a word or short phrase. You want something memorable and easy to say – which becomes more …

• Human Centered Design
• branding
• visual design
• design insights

16 May 2016

Straight Talk: New Yorkers on Mobile Messaging and Implications for Privacy

• Security and Privacy
• privacy
• design insights

25 March 2016

• Scout

Contracting Creatives, in Brief

Your team has reached the stage where you need to hire a professional designer. Maybe you want to finally get a great-looking logo, make a website that doesn’t look like it was designed in 1996, or create a really compelling video for your …

• beginners
• How to Design
• Technologists

25 September 2015

• Scout

Victims of Success: Dealing With Divergent Feature Requests

Rather than view feature requests as a set of highly-divergent signals, it can help to try and group requests based on the underlying need that they speak to.

• beginners
• Designers
• Respectful Research

11 September 2015

• Ame

Nostalgia, Trust, and Brand Guidelines

Last week Google unveiled a new logo as part of an updated brand identity. Professional typographic designers were swift to react. Tobias Frere-Jones, designer of Interstate and other widely-used fonts, said “I really hope this ’e’ does not become a …

• Human Centered Design
• visual design
• design insights

28 August 2015

• Scout

Usability and Security: Not Binary Properties

People who think about computer security for a living sometimes cringe when they read about the subject in the popular press. Security is a complex and nuanced topic, and it’s easy to make assertions that don’t hold up to careful scrutiny. One …

• Security and Privacy
• How to User Research
• Technologists
• User Researchers

8 July 2015

• Ame

Lessons from Architecture School: Part 3

This is the third and final installment in the series on Lessons from Architecture School: Lessons for IoT Security. You can also read the first and second installments, or download the presentation. Thank you to the audience at Solid Conference for …

• Internet of Things
• internet of things (IoT)
• security
• ux
• design insights

11 June 2015

• Ame

Lessons from Architecture School: Part 2

This continues Part 1 of a series of posts drawn from a talk I gave at O’Reilly’s online conference Experience Design for Internet of Things (IoT) on “Lessons from Architecture School for IoT Security.” You can find the slides for the original talk …

• Internet of Things
• internet of things (IoT)
• security
• ux
• design insights

5 June 2015

• Ame

Lessons from Architecture School: Part 1

This is the first in a series of posts pulled from a talk I gave at O’Reilly’s online conference Experience Design for Internet of Things (IoT) on “Lessons from Architecture School for IoT Security.” The talk is a call to action for designers and …

• Internet of Things
• internet of things (IoT)
• security
• ux
• design insights