San Franciscans surprised us with positive feelings about data collection by retail apps, which they considered beneficial to their communities.
Designers are urgently needed to help build products and services people trust. Here’s how design professionals are starting to embrace security.
Building trustworthy technology requires more than technical expertise. Interaction design, service design, brand strategy, and writing are needed.
Great user experiences are born through the hard work of professionals with a variety of skills. As illustrated by the UX unicorn we've seen before, there's a lot that goes into what we call "design" or "usability.
On Monday I had the pleasure of speaking at a Workshop on Cryptographic Agility and Interoperability held at the National Academies by the Forum on Cyber Resilience.
The assembled group of academics, policy-makers, and practitioners touched on a …
For the past two years John Maeda (whose previous roles include Professor at the MIT Media Lab and President of the Rhode Island School of Design) has issued a Design In Tech Report. This influential analysis, which Maeda presents at SXSW and has …
This look at UX design decisions from WhatsApp’s 2016 end-to-end encryption update shares lessons for designers and developers.
Software communicates its values via its user experience (UX) by making some actions easy and others harder. For example, mobile apps can be configured to automatically opt users in to location sharing, and require people to dig through multiple …
I really enjoyed my time at the Internet Freedom Festival in Valencia, Spain. I was inspired and humbled to meet so many talented people as part of a global event about internet freedom. From powerful conversations about privilege to UX design jam …
Messaging with friends and colleagues is rewarding – but sharing contact information is awkward. Many people want to preserve their privacy by carefully controlling who gets their contact information, and choose not to broadcast their email address …
It’s always great to attend security and privacy conferences in person. But in cases where you have to miss an event, online videos of the talks can be a great way to stay current with the ongoing conversation.
Art, Design, and The Future of Privacy …
Our research on New Yorkers’ use of mobile messaging offers actionable insights into how to design secure communication tools for a mass audience.
Users of the Facebook iPhone app were recently surprised by a new feature offering to “Add the last link you copied?” into a status update. Many people did not expect to see a complete URL that they had put onto the clipboard from another app, …
We prefer to use open-source software as a matter of principle. We believe that putting software code in the open is the best way for the public to build trust in it.
You might find it curious, then, that we choose to foster communication and …