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On Being a Coach: Support for Designers in Privacy and Security Open Source Software
In December 2022, Superbloom partnered with Internews and Okthanks to create resources that help open source software (OSS) teams better understand how design processes and user-centered activities improve usability, and therefore the security of open source tools. After publishing these resources and speaking about them to the wider OSS community, we found that designers and developers working in privacy and security OSS tool teams wanted to explore specific challenges through conversations with us. This led to the final component of the Adoptable project in the form of coaching.
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Open Design Workshop at COSCUP 2023: Understanding Internet Shutdowns and How Design Can Improve Tools
At COSCUP 2023, we held a workshop "The Design We Open - Network Disruption Hackathon" (The Design We Open Workshop - 網路中斷黑客松), a workshop focused on how we, as designers and configurers of technology for human rights needs can better understand Taiwanese citizens' understanding and experiences of internet shutdowns, and what is important in a partial or full internet shutdown.
Human Rights Centered Design: Respecting the Privacy and Security of Users While Still Sharing User Insights Among Practitioners
With support from the Open Technology Fund Secure Usability and Accessibility Lab, UX Designers, User Researchers, Digital Security Trainers and OSS tool builders gathered at RightsCon 2023 for the Human Rights Centered Design convening. We held critical discussions about the challenges and opportunities that sharing user insights could bring to how OSS tools for human rights needs are built in ways that are more context sensitive and specific, and share these insights here
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USER: A Work In Process
Part two in a series of three blogs. Here we outline part of our research process for the Usable Software Ecosystems Research project. USER is a Sloan Foundation supported research initiative that explores how open source scientific and research software teams understand, consider, and undertake usability and design opportunities in their projects.
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SSL, TLS, and FTP... Oh My!
FileZilla is a popular open-source file transfer protocol (FTP) certificates with explanation and reassurance. Here we share how we tackled a FileZilla Server team to complete user research and provide design recommendations toward the goal of guiding users on how to set up TLS technical challenge as designers through strategic knowledge gathering.
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On Trust and Transparency: Perspectives from Luminate's portfolio
In June 2018, Luminate commissioned Simply Secure to conduct human-centered design (HCD) research focused on uncovering grantees’ experiences of the funding process. The report highlights insights, feedback — including anonymized quotes and comments, and recommendations synthesized from 20 interviews + 53 survey responses.