Resources
Principles and Background
Books The User Experience Team of One (Leah Buley, 2013) The Moderator’s Survival Guide (Donna Tedesco, Fiona Tranquada, 2013) Observing the User Experience (Mike Kuniavsky, 2003)
Articles How to ask the right questions (Fabricio Teixera) Body Language and User Interviewing (Nikki Anderson) Being the Crystal Goblet (Audrey Crane) Georgia’s talk on UX bugs
Tools and Templates
Molly’s user testing cheat sheet Simply Secure’s feedback gathering guide
Credits
with Ame Elliott, Marie Kochsiek, Vincent Ahrend Produced by Eileen Wagner, Ben Mergelsberg, Molly Wilson Directed by Ben Mergelsberg Camera assistent: Luciana Damiao Art: Molly Wilson Music: “Downtown” by bensound.com Filmed at Stattlab and Wrangelfilm Supported by Open Technology Fund Special thanks to Scout Brody, Maya Wagoner, Brett Gaylor Simply Secure CC-BY (Georgia Bullen, Ame Elliott, Eileen Wagner, Molly Wilson)
