Respectful Research

While bigger companies have entire departments that do product design and market research, it can be difficult for smaller, distributed teams on a budget to get user feedback. We compiled a session guide to test your app with small groups, ideal for quick feedback at conferences and meetups.

Doing data handling with privacy and security in mind means spending some time to identify different threats, culminating in a threat model, and coming up with strategies that fit the particular threat model. We've compiled some best practices for both risk assessment and security strategies.

Most of the time, honest conversations about sensitive topics happen between people who have known each other a long time, who've worked together, who've built up a foundation of trust. They don't happen when some unknown people cold-email you and ask to make a one-hour appointment with you – right?

As a practitioner of Human-Centered Design, empathy is a core skill in the work I do. In No Flex Zone: Empathy Driven Development, Duretti Hirpa writes about how empathy can be a competitive advantage. “We build software for all kinds of people, and …

These are additional considerations for conducting user research involving high-risk participants. From our video series, Design Spots.

In June 2018, Luminate commissioned Simply Secure to conduct human-centered design (HCD) research focused on uncovering grantees’ experiences of the funding process. The report highlights insights, feedback — including anonymized quotes and comments, and recommendations synthesized from 20 interviews + 53 survey responses.

Designing alongside your users will make your tools respond best to their needs. We'll show you how to get instant input from your users. From our video series, Design Spots.

In this installment of our series on resources for field research, we discuss the participant’s bill of rights. Additional resources include screeners and model releases for photography. Why Consent Matters Field research such as interviews and …

A screener is a questionnaire that helps researchers recruit the most appropriate participants for their user study research. Here is an example we used for our mobile messaging study in NYC. Blue Ridge Labs handled the recruiting. Most of this …

Supported by the Open Technology Fund, our team provided human-centered design and research support for Mobile Surveillance Monitor, a new, public online platform that tracks and maps mobile surveillance threats.