Supported by the Open Technology Fund, our team provided human-centered design and research support for Mobile Surveillance Monitor, a new, public online platform that tracks and maps mobile surveillance threats.

Understanding the different types of users helped us design a better onboarding flow for Snikket, an open source decentralized messaging platform.

Design is all about making decisions. From a rebrand to a feature specification, from a new product to a new logo, every design change presents you with a fresh set of decisions. Personas are a way to help with those decisions.

While bigger companies have entire departments that do product design and market research, it can be difficult for smaller, distributed teams on a budget to get user feedback. We compiled a session guide to test your app with small groups, ideal for quick feedback at conferences and meetups.

In this installment of our series on resources for field research, we discuss the participant's bill of rights. Additional resources include screeners and model releases for photography. Why Consent Matters Field research such as interviews and …

This post is part of a series explaining our publicly available resources for user research. The previous installment covered how to write screeners to recruit participants. This week, we discuss how to get model releases to share photos from user …

A screener is a questionnaire that helps researchers recruit the most appropriate participants for their user study research. Here is an example we used for our mobile messaging study in NYC. Blue Ridge Labs handled the recruiting. Most of this …